These terms and conditions form the basis of the contract between us Yellovelo and you the client. Yellovelo is the trading name of Yellovelo Tours Ltd 08700576 registered in the United Kingdom between Mr Alexandre Boucher and Miss Fleur Sant.
The contract, booking conditions and any matters arising from them are subject to and governed by English law. Yellovelo holds insurance for Combined Liability & Professional Indemnity for Tour Operators & Travel Agents and Financial Protection against Insolvency.
Please read the Terms and Conditions carefully before initiating a booking.
Your contract is with Yellovelo Tours (hereafter known as ‘we’ or ‘Yellovelo’). Please contact us if you have any questions regarding the terms and conditions, however we do retain the right to change or amend them at any time.
“We”, “Us” refers, to Yellovelo
“You”, “Client”, “Guest”, refers to you
“Ride” refers to the on road cycling activity.
“Ride Leader” refers to the member of Yellovelo leading the group of cyclists participating in the tour.
“Ride Days” refer to the element of your tour that is spent riding on the bikes. “Free days” refer to days spent not cycling.
“Support Vehicle”, “Support Member”, “Support Driver”refers to the vehicle and member of Yellovelo that will accompany the group and ride leader on the ride days.
“Booking Pack” is what you will receive upon booking and will have the relevant forms we require for your completion, any relevant information for and from you the client, confirmation of your booking and a booking reference.
“Group Leader”, “Party Leader” refers to the primary member of your group that is responsible for the booking on the groups behalf and the point of contact.
“Arrival date”, “Day of arrival”, Start of Tour”, “Start Date”, “Commencement of Tour” refers to the day you are booked to arrive at the destination pre arranged and within your itinerary where your tour/itinerary starts. “Departure Day” refers to the date you are expected to finish your tour/itinerary and return home.
“Itinerary” refers to the tour package that is offered and has been paid for and what makes up the contents included in the tour. “Tour” refers to the overall trip that includes your itinerary.
WHAT IS INCLUDED
The details of what is included in your trip are as described in your chosen Itinerary. Not every Itinerary includes the same services, please read the Itinerary specific to your excursion carefully. Once you have made your booking, you will be sent a confirmation of the details of what is included. A contract will exist between both parties once a booking confirmation has been signed and completed stating you agree to the terms and conditions and have accepted what is included in your chosen Itinerary.
ITEMS NOT INCLUDED
We do not provide insurance as part of our service and packages. You must have valid insurance that covers you for the full duration of your trip and must include personal accident cover for you and for third parties in case of an accident. We advise that you find a policy that includes cover, without limitations, for any personal possessions including mobiles phones or any other electronic items you may bring with you and for sporting equipment, specifically cycles. Any claims arising from matters for which you are insured must be directed to your insurers.
Flights, train travel, ferry crossings and other means of transportation to the location of where your Itinerary is stated to commence are not included in our packages and we will not be held liable for any accidents, delays, fines, or extra costs as a result of your delay. Meals and accommodation not specified in the Itinerary do not form part of the package. If you choose to extend your stay after the tour, you will have to make arrangements at your own convenience. Other items such as personal excursions, hotel phone calls, internet (if charged), entrance fees, car park fees, taxi fees, Hotel extras e.g. mini bar & room service and laundry costs are not included.This list is not exhaustive.
Any other additional expenses incurred during the tour, including but not limited to unforeseen travel or medical expenses are not incorporated into our packages. When you are on a Free day where you are not cycling, we will not provide for any costs outside of what is already included in your Itinerary. This would include things like excursions, lunches/drinks/snacks, transport to and from other areas or attractions or costs towards public transport. This list is not exhaustive.
For those people travelling from outside the EU, if required, must provide their own visas valid for all the countries that are included in your Itinerary. You are responsible for all visa fees and applications.
We do not provide cycles, wheels, or equipment of any kind, puncture repair kits or helmets etc. This list is not exhaustive. You are required as the conditions of our insurers to make sure you have a helmet that is worn at ALL times when participating in the Rides. Failure to wear a helmet will result in non participation in the Ride. If you need to purchase or hire a helmet, this will be at your own expense and you will be required to make sure you have one that is appropriate and in good condition at the start of the Ride.
We do not service or alter your bikes prior to the Ride. Please ensure that your bike is road worthy before you arrive and that you have the appropriate spares with you. If we offer to help you at the road side with minor repairs, wheel changes etc or offer any advise prior, we offer this purely in good faith and cannot be held liable for any accidents or damage as a result. You are responsible to ensure that any alterations etc have been made properly.
Transfers are not included. We can arrange transfers if required with third parties. If we are
able to pick you up from a location, we offer this purley as a gratuity at no charge and is entirely at your own risk.
Yellovelo takes the duty of care and safety of all our clients very seriously and when taking part in our tours you must abide by all the decisions made by the Yellovelo Ride Leader that represents Yellovelo. Their decision is final.
When you have Completed our booking form this will confirm that you are in agreement with our terms.
If you commit any illegal act when on a Yellovelo tour or if in the reasonable opinion of the Yellovelo Ride Leader believes that your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your travel arrangements without any liability on our part.
Every care and attention has been taken to plan appropriate routes and accommodation. However, local conditions such as road works & diversions, adverse weather or local events may require us to change the itinerary at short notice. In addition the physical condition and/or wishes of the participants in the group may lead to an alteration of the route. We reserve the right to alter the Itinerary or accommodation as required and without liability.
We will always endeavour do our best to allow you to ride at a comfortable speed within your capabilities, however, we reserve the right to request you to transfer to our Support Vehicle if, in the opinion of the Yellovelo Ride Leader, the progress of the group as a whole is compromised. When we operate tours that have a specific Itinerary that requires a Ride to be completed within an allowed time period, we reserve the right to either end the Ride earlier and transfer the whole group, or part of the group that may not be able to complete the days Ride in the allocated time into the Support Vehicle so that we can reach our destination safely and with time sufficient time for rest. We do not lead guides at night and therefore it is always important to keep to time limits for these and other reasons that are always in the best interests and safety of the group.
We cannot guarantee the make up of the group in respect of age, nationality, gender, singles or couples, our but we do ask that all participants make a sensible choice of tour that is not beyond their capabilities. Accommodation that is on a shared basis could mean you are sharing with others participating on the same tour, confirmation of this will be in your Booking Pack. Information is available to help you with this decision on the Yellovelo website and you can contact us via the Yellovelo website, www.yellovelotours.co.uk for any other questions.
We reserve the right to refuse without liability, to lead you on a Ride if you are in the reasonable opinion of the Yellovelo Ride Leader not up to a reasonable state of fitness required for the level of the cycling tour. You are responsible to make sure you are properly prepared for your trip and that you maintain a sensible approach to your health and fitness throughout your stay. If we suspect your safety or the safety of others is at risk through excessive alcohol consumption whether from consumption on the day of the Ride or as a result of the previous evening, we may refuse your participation without liability. We have a zero tolerance for drugs. If we suspect you are using or carrying any illegal drugs, you will be reported to the local authorities and your Itinerary will be cancelled immediately without liability.
If we are asked by you to provide advice on appropriate clothing, what to expect from all weather conditions, diet, preparation and equipment etc as part of your cycling tour, this is done purely in good faith and we are not liable if the information is not accurate.
THE COST OF YOUR HOLIDAY & PAYMENT PROCEDURES
We reserve the right to alter prices, promotions or offers of the tours shown on our website at any time without notice.
The price of your chosen Itinerary and what is included is displayed on our website. When you make a booking, the total amount will be displayed again before you continue to book your place on the tour.
Any offers like early booking reductions for example are subject to payment in full after confirmation of the booking has been sent to you. Payment must then be received within 4 weeks of booking. The payment deadline will included in your booking confirmation. If the payment has not been made within the deadline, the offer will expire and your tour will be re released for public sale and resume it’s full price. You may then opt to continue with the booking via means of the standard deposit and payment procedure at the full price.
You will be informed if any changes have been made.
Once we have your booking, we will send you a Booking Pack to confirm your place and a complete overview of your booking and how to pay. Once payment has been cleared you will not be subject to any changes in price. This includes any rise or reduction in price or offers and promotions.
For all full priced tours that are not subject to a promotion or any offer that reduces the full price can be booked by paying a 40% deposit and the balance to be paid no later than 8 weeks prior to the date of your arrival. If payment is not received in full and on time, we reserve the right to treat your booking as cancelled by you. In this case our standard cancellation charges will apply.
Any other services you may require in addition to what is already included in your tour that we are able to organise on your behalf, may be subject to additional costs. These costs will be disclosed to you prior to them being booked and you will be billed separate to your booking. We cannot be held liable for any third party services outside your Itinerary.
At the current time, all deposits can be paid by cheque in Sterling and the balance either by cheque or a bank transfer. Payment by electronic means will be available soon and made available via our website www.yellovelotours.co.uk. All details required for payment will be sent with your booking pack.
ALTERATIONS TO YOUR BOOKING
If you need to make changes to your arrangements after they have been confirmed you must inform us in writing. We will endeavour to accomodate your requirements but we cannot guarantee such requests. We also reserve the right to levy an administration charge. Other costs may be incurred.
In the unfortunate situation that you may have to cancel your tour with us the following cancellation, charges and conditions apply.
In all circumstances the deposit paid for your Itinerary including any additional services you may have arranged and pre paid will be retained. We will endeavour to refund the costs any additional services you may have paid for outside of your Itinerary if this is within our power and will always be subject to conditions set by any third parties involved. If you have made full payment and you cancel within the 8 weeks prior to departure then additional penalties will apply. Less than 8 weeks prior to the commencement date of your tour 50% of the total cost will be retained, Less than 4 weeks up to 70% of the total cost will be retained and Less than 2 weeks 90% of total cost will be retained. No refunds are available once the Itinerary commences.
In the rare event that Yellovelo are forced due to extraordinary circumstances or illness etc to cancel an Itinerary prior to your arrival date, you will be entitled to book any other date of the same Itinerary and price shown on our website subject to availability. Terms and conditions will not be affected.
If there are no places available on the dates that are currently running, then we may, subject to availability, add an extra date or dates. If you accept this change of date and accept this Itinerary and the cost is for any reason is more than you have paid for the same Itinerary, you will be expected to pay the additional sum. This would be the result of a third party fees beyond our control and not for any part of the tour under the control of Yellovelo. If you accept the difference in costs and wish to proceed, you will then be sent an amended booking form so that you can read and check you agree to the changes.
If you decide to choose another Itinerary that is offering a different Itinerary and a higher price, you will be expected to pay the difference.
If the price of another Itinerary that you choose that is already advertised on the website is less than the cost of the tour that has been cancelled, we will refund the difference between the cost of your original Itinerary and regular full price of replacement Itinerary. Any offers or promotional material will not apply. We cannot guarantee to book you on an identical tour to the tour that has been cancelled or on a particular week.
If we are unable to offer a suitable alternative date or Itinerary, we will refund the cost of your Itinerary excluding any extra services in full. We will endeavour to refund the costs any additional services outside of your Itinerary you may have paid for that we may have arranged for you if this is within our power and will always be subject to conditions set by any third parties involved.
We reserve the right to adjust any Itinerary to suit the conditions and to adjust the price if required.
In the case of us having to cancel a tour after your arrival date for whatever reason, we are not liable for travel, accommodation, meals etc or any other expenses outside of those already included in your Itinerary. If we are unable to lead AND support your Ride Days for any reason for the full duration of your tour and have to cancel this inclusion of your tour we will refund you the reflected part of the cost of your tour.
We reserve the right to change or alter travel arrangements, Ride Leaders, availability of Support Vehicle, accommodation, meals, and other inclusions of your tour to ensure the continual operation where possible of your tour. Where possible, you will be made aware of any changes.
In the case of the support vehicle unable to operate as part of the inclusion in your tour on any given day, we are under no obligation to provide a replacement. If we are unable to provide a Support Vehicle on the day, we will still operate the Ride if in the opinion of the Ride Leader it is possible and safe to do so. In this case, we reserve the right to alter the route if needed and the structure and Itinerary of the Ride. If your Ride Leader is for any reason unable to physically lead the Ride on his cycle, he/she may choose to accompany the Support Vehicle to provide any assistance from there. The Ride will in any case be guided from the Support Vehicle and alternative routes may or may not be used. You will be made aware of this prior to the Ride and given full instruction of the days Itinerary.
No booking will be accepted by anyone under the age of 18 years. We cannot accept the participation of anyone under the age of 18 years on any Yellovelo tours. If any booking is deliberately made by of for a minor and we are deliberately mis lead, their participation in the tour will be refused and their tour cancelled without liability. This will be treated as a Cancellation. Any costs incurred are to be paid at their expense. We check all clients identification upon arrival.
Following initial contact with us we will send you a Booking Pack via email or post which you will need to fill in and complete. You must return this by the date stated in your Booking Pack.
All persons included in the booking must be named in full on the form and by doing so they are accepting the terms and conditions laid out on this page and giving us directive to perform services for them on your behalf.
Your booking is accepted on the condition that you understand and accept the risks and hazards of such a holiday. There are always elements of risk when participating in any sport including Road cycling and all risks either on the road or off the road must be taken into consideration. Risks to consider and this list is by no means exhaustive are, adverse weather conditions, the poor condition of the highways, other vehicles, cyclists and road users, failure of equipment, terrorism and poor health and disease. There is also the potential for and again this list is not exhaustive, delays, alterations, loss or damage to property, inconvenience and discomfort.
A copy of these terms and conditions will be included when you receive your booking confirmation. On the forms you are required to complete and return will will ask you to confirm that you accept our terms and that you are aware of all risks. Your booking reference will be included.
The prices shown are per person. Accommodation is based on shared occupancy. Some of the chalet accommodation we use in certain Itineraries have single occupancy rooms or rooms for couples. These rooms are sold on a first come first serve basis. We cannot guarantee you these rooms and are subject to a supplement fee.When using Hotel accommodation it is based on double occupancy of rooms. Single rooms when using hotels are subject to availability and we cannot guarantee them. Single room supplementary charges will apply. Some Hotel accommodation offer apartments and we reserve the right to use apartments or change and alter accommodation if necessary to ensure the continual operation of the tour.
We host our groups to a maximum of 6 on all tours. Exceptions to this maybe be possible after considerating safety and the makeup of the groups dynamics. This would be purely up to the discretion of Yellovelo if we deem it feasable. Safety is always paramount which is why we don’t believe in huge numbers for our groups. A minimum participation is required for all tours and if for any reason this falls below the required numbers, then Yellovelo reserve the right to amend, cancel, or postpone to another date.
Please contact us about group availability. Wherever possible if a group booking requests it, we may create a new tour or amend an existing tour to accommodate your needs further. We are happy to receive enquiries for bespoke tours at any time. We are not confined to any particular area or country and we’re always up for a challenge just like you! We would however advise that there is time needed in planning a tour that is outside of of the areas we operate in. Not only does it take time to organise the obvious things but we would want to ensure everything has been personally inspected and the area and roads surveyed and cycled/driven by ourselves. This insures that we are sufficiently prepared.
On holidays of this kind it is key to be flexible and open minded for the unconventional and potential for the unexpected. The day to day agenda and ultimate goal of the holiday should be aimed at an adventure, a challenge perhaps, to expand your cycling habits, way to make new friends and see the countryside and take in the views and have an overall new experience that you will enjoy sharing with others and is not taken as a contractual obligation. It is a fundamental condition of booking that you accept this flexibility, and acknowledge that delays and alterations and their subsequent results, such as inconvenience, discomfort, or disappointment, are possible.
We cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented as a consequence of ‘force majeure’. In these terms and conditions ‘force majeure’ means any event which we or the supplier of the service or services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, health risks, natural or nuclear disaster, adverse weather conditions, fire and all similar events out of our control.
TRANSFERS & TRANSPORTATION
Transfers may be given by our own vehicles or with a third party provider with whom we might make arrangements from time to time. It may be necessary sometimes to combine guests arriving or departing on different flights which may require additional waiting time at the airport. We would always try to keep this additional waiting time to a minimum but some cooperation on your part may be required in any event.
On departure we will allow adequate time to transport you safely to the airport in good time and to allow you the time upon arrival that is required prior to departure for passport and baggage control etc.
You must ensure you have allowed sufficient time to leave your accommodation, settle any bills, return or pack any equipment etc before your transfer is scheduled to leave. We will not be liable for any losses or delays if you are not a position to leave the resort at the time we specify.
However, we understand sometimes things do not run as planned and very occasional unforeseeable and exceptional circumstances may delay the transfer. We will not be liable for any losses incurred by you as a result. Any losses, delays or cancellations etc should be taken up with your insurance providers.
All travel in our vehicles or those of third party providers is entirely at your own risk.
We expect all our guests to treat each other and other people with respect and kindness. We will no tolerate any aggressive behaviour towards ourselves at Yellovelo or towards other guests or third parties. Should we feel your behaviour is inappropriate and impeding on others participating in the tour, we reserve the right to end your tour and without liability.
You are expected to abide by the rules of the designated Leader or other members who represents YelloVelo and whose decision is final. You must also abide by the rules of any third party involved as part of your package, for example, accommodation providers, transfer companies, restauranteurs, etc. You are also expected to keep noise to an acceptable level in and around the accommodations and respect your surroundings. Any deliberate breakages or vandalism will be charged at your own expense. Any Illegal activities will be reported and we reserve the right to cancel your tour with no further liability.
Please do not throw any rubbish into the roads or countryside when on your bike. A bin will be available on the Yellovelo Support Vehicle. Smoking is not permitted in any Yellovelo vehicles or accommodation. If you choose to smoke please refer to designated smoking areas if there is one allocated and abide the rules of third party providers on their own smoking policies. Please dispose of your litter and cigarette butts in a safe and environmentally respectful manner.
YelloVelo Tours are not liable for personal injury, death, damage to property or other loss whether arising from accident, cancellations, delays or any other matter beyond our control.
Guests should find suitable cover to include protection against all such possibilities. Please read your insurance documents given to you by your insurance provider carefully.
The use of any swimming pool, sauna, hot tubs or any other spa facility are at your own risk.
MEDICAL AND SPECIAL REQUIREMENTS
It is your responsibility to ensure that you are sufficiently fit, healthy and prepared to complete your chosen tour. Preparation and training is essential for these types of tours.
If you are affected by any condition, medical or otherwise, that may affect your or other people’s enjoyment of the holiday, you must advise us before booking so that we can make an informed choice to weather the type of tour you have chosen is right for you or if we can make any reasonable adjustments. This includes any allergies to certain foods or other. If we are not informed of any special dietary requirements in advance, we may not be able to offer you a suitable alternative. Any information you can provide will always help us to satisfy any needs where possible. If you fail to disclose this information to us after you have completed your booking and it effects the dynamics of the tour and other participants we may cancel your holiday at any time and cancellation costs may apply. We cannot be held responsible for any medications lost, spilt, soiled etc.
Medical treatment overseas and the cost of repatriation in the event of an emergency can be very expensive and so it is vital that you are adequately insured. It is a condition of you booking that you have appropriate insurance and you are required to confirm you are adequately insured on our booking form. You will need to provide us the name of your insurance providers, policy number and helpline number in case of emergencies. We advise you have some form of worldwide accepted payment facility with you like a credit card as many emergency providers will require this upon initial treatment. We cannot provide any form of monies needed to cover medical assistance whilst on any part of the tour and we are unable to accept responsibility for any costs that you or anyone in your party may incur as a result of failing to take out adequate insurance.
Our team are only trained in basic outdoor emergency first aid and are not expected to treat, or perform any procedures beyond our capabilities or administer any medication including pain relief such as aspirin, paracetamol or ibuprofen. Any medical attention or advise that you require is should be given by a trained medic or doctor. We carry a first aid kit onboard all our vehicles. We cannot be held liable for any outcome resulting in death, further injury or damage to clothing or equipment etc as a result of administering basic first aid. You will be asked on your booking form if you agree to receive first aid in case of any emergency.
PASSPORT & VISA REQUIRMENTS
We cannot accept any liability if you are refused entry onto a flight or into any country due to failure on your part to carry the correct or valid passport, required visas or other documents required by any airline or authority on border control.
Valid passports are a legal requirement needed to travel into The UK, France, Switzerland and Italy and you may at any time be required to present them to the local authorities and accommodation providers including Yellovelo Tours upon checking in. We cannot be held responsible for any loss, damage or theft of passports and you will be responsible for replacing them should you be required to at your own time and expense. Please check your Itinerary for countries you will be visiting as part of your Itinerary.
COMPLAINTS AND GRIEVENCES
If you have any complaints or grievances however small, you must inform a member of Yellovelo at the earliest opportunity. We welcome every opportunity to put things right if they do not meet your expectations and will attempt to resolve the issue as soon as possible if it’s within our capabilities. If you have any grievances with any other member of the group participating in the tour, a third party or a member of Yellovelo, we will treat your complaint promptly and discreetly and anonymously if you so desire. At the end of your holiday we hope you will have enjoyed every part of it, if however you feel that your complaint has not been properly addressed you must notify us in writing within 28 days of your scheduled date of return.
We are happy to be approached as much as you need with any questions you may have. Email costs nothing but the answers goodbe invaluable. We would like to offer any advice but please note this is purely given in good faith and we cannot be held responsible for any inaccurate information given. Please check the details yourself from a reliable source, it is only advice!
The Ride Leader that YelloVelo provides is not a guide, trainer, coach or instructor but is made available to lead the Rides and to support and encourage you. Your Ride Leader and Support Driver will not take responsibility for decisions regarding riding conditions or injuries.
We hope to offer an Itinerary sometime in the near future with a fully qualified instructor to help develop your cycling skills. For current information please refer to our website www.yellovelotours.co.uk